Top 5 Phone Systems & Communication Tools

December 18, 2019

Today our businesses need much more than just a way to make or receive calls. Whether you are expanding your business to another place and need phones or you want to change your current phone system, here is the list of top 5 phone systems for every business needs.

Multiple factors need to be considered when choosing a business phone system provider. First, you want to ensure that the system offers all the features and functionalities your business needs to execute without falling for any communication problem. Like does it support the number of employees you have? Or is it cost-effective? Or is it reliable?

For some businesses, cost could be a big deciding factor, but truth is, if the phone system is cheap, chances are it won’t be reliable enough.

Our created the list of top 5 phone systems on the following criteria.

  • The service has to be reliable.
  • It must support enough number of employees
  • It must support landlines or VoIP
  • It must have a diversity of functionalities like automated attendant menu, voicemail, message or music on hold, etc.

AirCall Phone System

AirCall phone system

AirCall is not just a cloud-based UCaaS solution, but also provides a complete range of CRM, helpdesk, and productivity functionality to support a full-range call center. It enables your time to handle calls as well as approach customers rather than just transferring the calls.

To help increase efficiency, the system provides analytics suite, so you can track and improve the KPIs in the workflow. The price starts at $30 per user per month, but to available the complete set of features, you have to subscribe to the higher tier of the service, which starts from $50 per user per month. There is the only drawback here. You need at least 3 users to operate this service.

Ooma Office Phone System

ooma phone systems

It is the business version of the popular Ooma phone service for home-usage. It runs in the cloud, and therefore, simple and easy to set up. Although you can use the compatible hardware if you want. But that means an extra upfront and unnecessary cost.

It has a flat-fee of just $19.95 per user, which may seem a little high to some business owners but it is providing one the most reliable phone service and a fully functional VoIP service.

8x8 X Series Phone System

8x8 phone system - us company database

The 8x8 X series is a cloud-based business phone system with a full-featured package. Even with the basic plan, you will receive a comprehensive set of services as you would expect with a complete PBX system.

This phone system has features like call forwarding, call queues, ring groups, or single sing on for audio and video meetings. You can share your computer screen with the customers or another person on the phone. It lets you integrate the system with Office 365, Google’s G Suite at a reasonable $25 per user per month.

It’s X series X6 and X8 plans add more advanced features in the service bundle but these come at a whopping $110 to $172 per person per month.

Avaya One cloud Phone System

avaya phone system - US company database

It is the latest unified communication system and saleable VoIP solution by Avaya. If you own a small to medium level business, it lets you run through a public cloud, which means you receive uninterrupted service without getting worried about the software upgrades or hardware configurations.

For the enterprise, a standard Avaya One Cloud can be set up on a private or hybrid cloud for the customized solution. You can also set up any required server hardware on the premises or host it on data centers.

You can integrate all communication channels into a single interface.

RingCentral Office Phone System

ring central phone system - us company database

RingCentral is one of the most powerful UCaaS and offers an all-in-one cloud platform for calls, conference, services like SMS and Fax. It is a powerful yet flexible system that allows users to run it as a softphone on a mobile device. The phone system is compatible with a wide range of existing PBX hardware.

As a standard package, it offers a comprehensive set of features such as call logging, monitoring, recording, and online faxing. It also offers HD voice and audio conferencing, team collaboration through screen sharing while video call or conference.

You can integrate CRM tools like Salesforce, office 365, Zoho, Oracle, Zendesk, and so many more. The basic plan starts at $19.99 per user. You can get more features with a higher set of features and pricing.

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